Terms and Conditions

Please Note

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Terms and Conditions for Consumers

Our standard terms and conditions are available to download here.

Collections Policy

Sadly we are unable to offer a collection service and all orders must be dispatched using our range of courier options - which are specified during the checkout process.

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Payment Policy

We accept PayPal, Credit Card, Debit Card, Bank Transfer (0-3 Working Days Clearance) or Cheque (7 Working Days Clearance);

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Return Policy

No-Quibble 30 Day Return Guarantee

We offer a no quibble 30-day return policy on items purchased by retail customers. If you change your mind or you are not 100% happy with the product, please return it to us with the proof of purchase within 30 days from the date of dispatch and we will refund you in full, including the original postage*. This refund may take up to 14 days after we have received your item. The item must be returned to us unused, unopened and in the condition it was delivered to you. You will be responsible for the return postage. Your statutory rights are not affected. *Original postage costs cannot be refunded for International Destinations or orders which have been dispatched using an Express Delivery Service.

Shortages, Non-Delivery, Damaged and Incorrect/Not-as-described Items

We will replace the related items as soon as you report the problem to us subject to the following conditions. If we are unable to replace the item, we will refund you in full. Your statutory rights are not affected:

For shortages, you must notify us in writing no later than 3 calendar days after delivery. Shortage Items do not include out-of-stock items of which you have been notified prior to dispatch (and appear as such on your dispatch/delivery note);
For non-deliveries, 10 working days (20 working days if outside of UK) must have elapsed after we dispatched the items before a claim can be made
For damaged or incorrect/not-as-described items, you must notify us in writing no later than 3 calendar days after delivery. We will ask you to return the related items back to us either before the replacement can be sent to you, or within 2 working days after the replacement is dispatched, at our discretion. We will refund you the return postage only if you include the receipt of the return postage. The Maximum return postage we can refund is the equivalent cost of Royal Mail 2nd Class "Recorded Signed For" Delivery for up to 1kg. If you are unable to post the item because it is very bulky or heavy, we will arrange a collection upon your request.

If you urgently need your parts we recommend that you place and pay for a new order while we process your return and/or refund; please include the order number of the parts being replaced and a brief description of what error occurred so we have more information to serve you correctly and efficiently. By dealing with your returns/refunds separately to your new orders we are able to give you a swifter and better service. If you are willing to wait until your refund/return is processed we are more than happy for you to do so, however we advise that this is a much longer process.

12-Month Retail Parts Warranty

This Warranty covers the cost of replacement of parts that have been identified as having a manufacturer's fault by means of replacement or credit on account at Llexeter's discretion, subject to the conditions and exclusions stated below. The warranty is limited to the price paid for the item. Your statutory rights are not affected.

Conditions of Warranty:
Proof of purchase must be provided with all claims;
The part MUST have been fitted by a VAT registered motorcycle/scooter shop/workshop/repair centre (hereafter referred to as "qualified repair shop") within 30 days after the dispatch of the item from Llexeter Ltd. This must be substantiated by an invoice of the fitting, which clearly includes the related part;
The vehicle the part was fitted to must have been serviced, maintained, used or stored in accordance with the recommended procedures, best practice or common sense; Claims must be accompanies with a full service history and relevant proof of the vehicle;
The engine of the vehicle to which the part was fitted must NOT have exceeded 8,000 miles/year, or 3,500 miles in the first 6 months due to the running-in period;
All claims must also be accompanied with a receipt of the relevant repair/service which clearly indicates that the part is faulty. The receipt must also clearly include the related part and problems/solutions occurred and issued by a qualified repair shop;
Claims must be made in writing within 12 months after the dispatch of the part from Llexeter Ltd, and if so requested by Llexeter Ltd, on a relevant form

Exclusions of Warranty:
Any parts/products that are subject to everyday wear and tear which include but are not limited to the following: tyres, tubes, spark plugs, filters, cables, lights, bulbs, mirrors, batteries, chains, belts, bearings, fairings, air cleaner elements, brake pads, brake shoes, clutch discs, clutch plates, levers, sprockets, fuses, motor brushes, rubber parts, etc;
Any labour accrued by reparation or replacing of the part or vehicle;
Any indirect costs that may occur due to the vehicle being out of service, which include but are not limited to: Communication (phone calls, letters, etc), alternative transport, vehicle breakdown collection/delivery, etc;
Any claims where the damage or fault is caused by misuse, damage by the Consumer or Mechanic or problems of other parts;
Any parts fitted or attempted to be fitted by any person other than a qualified repair shop.

Responsibility of returns

 

All returned items must be wrapped, packaged and labeled carefully, including those collected by courier. If a returned part is damaged in transit due to inadequate packaging then you are liable for the price of the item.

Refund turnaround:

Refunds may take up to 14 days after we have received the returned item to enter your bank account, and may only be paid back into the account which paid for the original order.

Your statutory rights are not affected.

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Terms and Conditions for All Customers
Payment Policy

For security purposes, we will follow the procedures below when accepting payments

Debit card (if accepted):
We will only deliver to the registered address of the card. Collection is not allowed.

Credit card (if accepted):
We will only deliver to the registered address of the card. Collection is not allowed. A surcharge of 2% will be applied to all vehicle orders.

PayPal (eBay parts orders only):
We will only deliver to the postal address registered to your eBay account at time of payment, unless you request otherwise in writing within the 10 minutes immediately after you send payment. For security purposes, we reserve the right to refuse dispatch to certain addresses at our discretion. Existing customers should note that the postal address of this order will override any previous address held on your account with us, including purchases outside of eBay, unless you instruct us otherwise in writing. Collection is not allowed.

PayPal (CMPO parts orders only):
We will only deliver to the postal address in the Paypal payment confirmation unless you request otherwise in writing within the 10 minutes immediately after you send payment. For security purposes, we reserve the right to refuse dispatch to certain addresses at our discretion. Existing customers should note that the postal address of this order will override any previous address held on your account with us, including purchases made offline (e.g. via phone or fax), unless you instruct us otherwise in writing. Collection is not allowed.

Cash:
We do NOT accept cash, either by post or in person. You may, however, deposit cash directly into our bank account in any HSBC branch and the payment will instantly show on our bank account. Please contact us for our bank details.

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Vouchers Policy

Voucher codes cannot be applied to non-discountable items.

Only one voucher code can be used per order.

Promotion codes are not valid in conjunction with any other promotion.

Offer is not valid on sale items or other discounted items.

Chinese Motorcycle Parts Online reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

Chinese Motorcycle Parts Online reserves the right to change these Terms and Conditions at any time.

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