Frequently Asked Questions
delivery related Questions
Where is my parcel?
For non-deliveries: All of our parcels are dispatched with their own unique tracking number which can be found in the email we send when the parcel isdispatched from us. The location of the parcel can then be found on the relevant courier's website. If you are having difficulties viewing this email or problems with the tracking number, please contact us using the 'Send Us A Message' tab and we will gladly help. Please note that dispatching of orders and deliveries from couriers will often exclude weekends and Bank Holidays.
I’ve received damaged or incorrect items, what can I do?
For damaged, incorrect or not-as-described items: You must notify us in writing no later than 3 calendar days after delivery. We recommend you use the 'Send Us A Message' tab to do this. To ensure that we can have the issue resolved as soon as possible, we also kindly ask that you upload an image of the part(s) you have received and include a short note to explain what the problem is.
As we are unable to systematically refund any return postage costs, we urge you to await contact from us before posting any items back. Should the fault be ours and/or the couriers, we will of course cover the return costs in the form of a Pre-Paid Return Slip or a Courier Collection.
How long does delivery take?
For UK Orders: Royal Mail 1st Class = 1 to 3 working days. Courier deliveries = For the vast majority of the UK, we are able to offer Next Working Day deliveries however this will be specified within the delivery options given during the checkout process.
For International Orders: Royal Mail Small Packets = 3 to 20 working days. Many orders will arrive much sooner but this will vary depending on your location. Courier deliveries = The majority of our parcels dispatched will reach our International customers within 3 to 5 working days. This can vary pending your location although the progress of this can be viewed using the Tracking details provided.
Please note that all time-frames above are estimates and can change with unforeseen or adverse conditions which may affect the delivery network. We are unable to offer any guaranteed delivery services.
Can we collect our parts order?
We are unable to offer a collection service. All orders must be dispatched using the range of delivery options specified during the checkout process.
Can an order be delivered overseas?
Yes, we can ship parcels all over the world using a range of Courier services. Each available service and relevant prices can be seen at the checkout stage.
What is the latest order time for next day delivery?
We must receive your fully paid for order by 15:00 to ensure any available Next Working Day delivery service can be utilised. We will always strive to ensure orders which are placed before 16:00 are also dispatched on the same day where possible. Please note, we can only dispatch orders Monday to Friday, excluding Bank Holidays.
I cannot find the parts I need, can you help?
Although we cannot guarantee that we’ll have the parts you need, we will always do our utmost to help. On many occasions we have been successful in finding compatible parts for bikes which are not listed on our website. All we ask is that you provide us with the relevant information (usually in the form of detailed pictures and dimensions) via the ‘Send Us A Message’ tab and we’ll do the rest.
What payment methods do you offer?
We offer a wide range of payment options which can be selected at the checkout stage. These include most Credit or Debit cards (VISA, MasterCard, American Express, Maestro, Solo and VISA Electron) as well as PayPal and Amazon Payments. Please note, we are unable to process Amazon or PayPal payments for orders by telephone.
Is VAT chargeable on postage?
Following the latest Inland Revenue guidelines, VAT is chargeable on all goods and services we provide regardless of whether you are VAT registered or not.
Can you give me a quote including postage?
Using the latest version of the CMPO website, you are able to see all totals within the checkout stage before confirming the order. This includes parts totals, any delivery charges and VAT where applicable. Simply add the items you want to your cart and proceed to checkout.
Where is my invoice?
An email will be sent to you at the time of dispatching your order whereby a link can be followed to retrieve your invoice. You are also able to Log In to your CMPO account at any time, where all invoices can be found by clicking on the ‘My Orders’ tab at the top of the page (latest version of CMPO). Please note that we are unable to send paper invoices with your order.
Do you accept returns?
We offer a ‘No Quibble 30 Day Return Policy’ on items purchased by retail customers. If you change your mind or you are not 100% happy with the product, please return it to us with the proof of purchase within 30 days from the date of dispatch and we will refund you in full, including the original postage*. Processing a refund may take up to 14 days after we have received your item. The item must be returned to us unused, unopened and in the condition it was delivered to you. You will be responsible for the return postage. Your statutory rights are not affected. *Original postage costs cannot be refunded for International Destinations or orders which have been dispatched using a Courier Delivery Service. We also recommend that you contact us using the ‘Send Us A Message’ tab before returning any items. Please remember to include your details inside the returned parcel.
I have not received a refund, what can I do?
Please allow 14 days for refunds to show in your account. Please also ensure you are checking the account which was used at the time of placing the order. We will only refund the payment back into the account from where it originally came. Alternatively, we are capable of refunding as credit to your CMPO account, if requested.
Will I have to pay the return postage costs?
We are unable to refund any return costs involved. We would urge you to make contact with us first using the ‘Send Us A Message’ tab to inform us of any issues and your intentions. If an error has been made on our part, we will cover the return costs in the form of a Pre-Paid Return Slip or by arranging a Courier Collection service. If you simply just wish to return an unwanted item, please see our ‘No Quibble 30 Day Return Policy’.
Can I exchange goods?
Yes, providing the conditions are met within our return policy, however please make contact with us using the ‘Send Us A Message’ tab to inform us of your intentions and the details surrounding the exchange so we can advise appropriately.
technical related Questions
How do I define left or right when buying parts?
This is identified as if you in the riding position upon your motorcycle or scooter - as opposed to being stood in front of your bike looking at it. Any queries can be answered by contacting us using the ‘Send Us A Message’ tab.